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  • November 13, 2017

How to reply to a PPI letter

A PPI letter, or Potentially Prejudicial Information letter, may seem like a significant roadblock to a New Zealand visa application. However, when answered correctly, it can also be used to improve your chances of success.

The most important thing to realize is that the PPI letter is not a decline letter, but a genuine opportunity for you to respond to any concerns that Immigration New Zealand has about the visa application.

Every PPI sent by Immigration New Zealand will detail exactly why the Case Officer evaluating your application is considering declining the application. In most cases, any of the reasons listed can lead to a decline, and each point must be addressed fully.

The exact reasons that may be listed by the Case Officer will vary based on the visa that was originally requested. However, the general approach to replying to the PPI will remain the same.

Identify clearly the issues that are raised by Immigration New Zealand.

The explanation of the Case Officer’s concerns will usually start on the first page, and will be listed, with a short summary of each point.

Read through the explanation provided by the Case Officer.

The PPI letter may also have fuller explanations of all matters of concern. The explanation will detail why the concern is raised, and what can be provided to eliminate the concern. The information will often either contain suggestions on the type of documents which should be provided, and or it may even explicitly state the documents which are needed.

Gather the information and documents requested by the Case Officer.

A common mistake made when replying to a PPI is to not provide all of the documents requested by a Case Officer. It is best to collect all of the documents needed, or to provide all of the information that was requested. If there are difficulties in obtaining the information, then you should contact Immigration New Zealand or the Case Officer, as per the instructions at the end of the PPI letter.

Collate the information, and provide a written explanation of how your evidence addresses the concerns raised.

In many cases, the evidence you provide may seem obvious and self-explanatory to you. However, the information should make sense to someone who has never seen it before. If the information doesn’t make instant sense, then it should be accompanied by a letter with an explanation of what you are presenting.

Submit the document package as per the instructions provided, and within the timeframe provided.

The information should be submitted as requested, whether it is an online upload, as an email attachment, or as a physical submission of paper documents. It is also important to pay attention to the exact submission timeline, especially whether the letter ask for documents by a certain date, or on a certain date.

If you follow the steps, you should be able to provide a good submission in response to a PPI. However, if you are still struggling or a nervous about the reply, you should contact a licensed immigration adviser as soon as you receive the PPI letter.

You can make an appointment to talk to our immigration adviser, or send your request to us by email.


None of the above is intended or offered as personalized immigration advice.

If you require any immigration advice or consultation, please contact our Wellington immigration adviser as soon as possible.

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